LoneDev Open a ticket only for payment related issues Invalid tickets will be deleted ⏰ Support from @LoneDev is available from Monday to Friday (Timezone: GMT+2) an usually from 8AM to 7PM. Please don't ping staff or bump tickets during the weekends or on night as staff is not available. PLEASE DON'T PING STAFF FOR ANY LITTLE ISSUE OR LITTLE QUESTION. I receive a lot of messages each day and this is getting very time consuming. I also have to actually code updates, I can't answer everyone everyday. Are tickets private? Yes, only staff members and you can see your tickets in the PRIVATE | Payment Issue category. They are not public. How much time does it take to get an answer? Time may vary depending on how the developer is busy. One thing you can be sure about is: the more details you add the less time it takes for you to get an answer.